Frequently asked questions

You can order from any Turkish website or Instagram page with cash on delivery. After placing the order you can post a link on our Buy&Bring page and fulfill the payment. When your order reaches our foreign warehouse it`ll paid at the delivery with cash or card and received.

Yes, you can cancel orders in the application. Please contact customer service for more information.

In all governorates of Iraq.

Yes, and you can view it from the link here.

Using prepaid cards, you can top up the wallet balance and then enjoy a unique shopping service.

The delivery cost is calculated according to the weight of the order, and the delivery fee inside Iraq is only 6,000 dinars. Free delivery services and offers are also available from time to time.

ist-market company pledges not to use customer information in a way that leads to harming them and also pledges not to share personal information or addresses with another party outside the scope of work.

All goods available in the Turkish and American markets, including personal care and beauty, men’s clothing, women’s clothing, shoes and bags, children’s clothing, children’s toys, sports equipment and accessories, electrical appliances, mobile phone devices and accessories, watches and accessories, and the sections are constantly updated to reach an integrated shopping experience within the application.

If you order products that are prohibited from being imported into the country, your package may be detained at customs.

You can contact customer support directly or submit a complaint to find out the problem and work to solve it as quickly as possible.

You come to our office and pay the shipping cost. We will provide you with a barcode. Later, based on these documents, you will approach the cargo terminal. Or you can use our brokerage service to clear your package through customs.

The shopping process is easier than you might imagine and is completed through the following steps: - Browse the desired product on the Internet, and then add the product to the shopping cart by pasting the product link in the Buy for Me section. -Add (your address and phone number) if not already added. -Pay from your balance within the application, after which you will receive a confirmation message of the order. All you have to do is track the order through the application.

You can contact customer support directly or submit a complaint to find out the problem and work to solve it as quickly as possible.

Yes, you can change the order receipt address by adding a new address before starting to process the order. You can also contact customer support for more details.

Yes, this feature is available within the application through tracking orders.

There are no minimum orders.

Delivery speed varies depending on the speed of processing by the store owner, as orders are delivered between 4-7 days depending on the speed of processing by the store owner.

We provide innovative solutions that bring global shopping destinations to your fingertips, through our digital options, as we aim to provide an unparalleled shopping experience that not only offers a wide range of products but also rewards our customers for every purchase.

A promo code is a special keyword that gives you a discount on shipping, courier costs and the Buy for me commission. To use promo codes, you must first create a request on our website and enter an active promo code. Promotions are regularly posted on IST MARKET's social media accounts.

1. Register on our website by entering your username, email address, phone number, and residential/work address. 2. Log in to your account and go to the “My Cabinit” section. 3. In the “Buy for me” section, paste the product link you wish to purchase. 4. The system will prompt you to add specific details such as product price, size, and quantity; if any information is missing, you must enter it manually. 5. After submitting the links, you need to pay the full order amount through our system. We will then purchase the orders on your behalf and provide you with an invoice. 6. You can top up your ist-market account using bank cards or other top-up methods.

You can order clothes, women's bags, cosmetics, shoes, jewelry, children's toys, children's clothes, etc. from online stores.

When registering and placing an order on the sites where you shop, you must fill in the required sections in full and accurate form, such as name, surname, address, city, country, and phone number. This information will be used when the package is delivered to our overseas warehouse.

The parcel delivered to IstMarket's overseas warehouse is assigned a tracking code so that the buyer can track his parcel. The tracking code allows you to get information about the status of the package before it is delivered to the local warehouse. The tracking code is unique and assigned separately for each package.

If the package is not found within 10 business days, the package price and shipping charges, if any, will be refunded to the customer's balance within 3 business days.