Delivery Terms
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All services provided by Pole Trading LLC (“Pole Trading LLC – Ist Market”) are governed under these Terms and Conditions of Service and are subject to change at any time.
DEFINITION
As used herein, the following words shall have the following respective meanings
“You” or “your” means the person or entity using Pole Trading LLC - Ist Market’s services as described in these Terms and Conditions and on Pole Trading LLC - Ist Market’s website, including any agents, employees or representatives thereof.
“Shipment” means one or more packages shipped from one point of origin at one time consigned for delivery to one destination.
ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS OF SERVICE
The services offered by Pole Trading LLC (“Pole Trading LLC - Ist Market”) at (“ist-markt.com” or “Site”), and any sub-domains, are provided to you under these Terms and Conditions of Service (“Terms of Service”), and any operating rules or policies that may be published by Pole Trading LLC - Ist Market at the URL: (the “Service”). These Terms of Service comprises the entire agreement between you and Pole Trading LLC - Ist Market, and supersedes all prior agreements between the parties regarding the subject matter contained herein. BY COMPLETING THE REGISTRATION PROCESS, OR USING ist-markt.com, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS HEREIN. You may continue to use ist-markt.com as long as you adhere to these Terms of Service.
ACCEPTANCE
Pole Trading LLC - Ist Market will not accept “postage due” mail and/or COD packages, items or parcels on behalf of Customer unless Customer has previously arranged and prepaid such acceptance with Pole Trading LLC - Ist Market. At its sole discretion, Pole Trading LLC - Ist Market may refuse to accept “postage due” mail and/or COD packages, items or parcels on behalf of Customer under any circumstances.
INSPECTION
Pole Trading LLC - Ist Market reserves the right to open and inspect all items delivered in your name without notice to you. Pole Trading LLC - Ist Market takes every precaution and makes every effort to fully comply with all laws and regulations governing international trade, including the Federal Trade Statistics Regulations (FTSR). By using our service, you agree to abide by guidelines that deem certain goods unacceptable (and thus unshippable). Goods can be unshippable if: they are classified as hazardous, dangerous, prohibited, or restricted by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), or any other relevant organization; or we can’t safely or legally ship them. If we receive products we can’t ship, we will reach out to you. We have the right to refuse any product we feel is unsuitable to ship, even if it is legal.
The following list is a non-exclusive sampling of items that are either restricted, cannot be shipped or, depending on your destination country, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment:
Combustible/flammable items (paints, oils, lighters)
Any type of pressurized can (hair spray, shaving cream, spray cans of any type)
Hazardous materials (matches, chemicals, explosives)
Firearms, weaponry and their parts: military, police and tactical equipment of any kind, includingguns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night visions goggles, handcuffs and other restraints, surveillance equipment.
Agricultural products such as tobacco, plants and seeds.
Coffee
Perishable foods
Animals and products made with animal skin (furs)
Alcohol
Cash, currency, money orders, cashiers’ checks, bank drafts, bearer bonds and collectible stampsand coins. Jewelry and precious stones are (a) restricted to some countries and (b) can only be insured up to $500 maximum and any shipments of jewelry in excess of $500 carriage limit is uninsured and Member assumes all risk of loss above such limit
Lottery tickets and gambling devices
Prescription and/or veterinary medication
Pornography
Lock picking devices
Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents. This includes uniforms and badges or patches designed to look like official Government Issue.
A full list of prohibited items can be viewed !
DUTIES AND TAXES
Pole Trading LLC - Ist Market only collects duties and taxes on certain electronics upon shipping, but in the event your orders requires substantial duties and taxes to be paid to the destination country, this will be on your responsibility. If Customer refuses to accept orders from Pole Trading LLC - Ist Market mailed or forwarded to Customer pursuant to this AGREEMENT, Pole Trading LLC - Ist Market may return the mail or package to the original sender and charge the Customer for any return postage and all other fees and expenses reasonably incurred by Pole Trading LLC - Ist Market in connection with such returns. Upon the request of Pole Trading LLC - Ist Market, the Customer must sign for or otherwise acknowledge its acceptance of all orders sent to Customer by Pole Trading LLC - Ist Market.
Pole Trading LLC - Ist Market includes basic order descriptions and values with the customer shipment(s), to facilitate custom clearance of packages when they arrive to the destination country. The customer is however responsible of paying all duties and taxes to his country and of providing detailed commercial invoices, if requested, to the customs office in his country, to clear his order(s) through customs for delivery.
DIMENSIONAL WEIGHT
Dimensional weight may apply on bulky, lightweight packages. If the dimensional weight exceeds the actual weight, then the dimensional weight will be used as the billable weight for the shipment. For your convenience, the actual weight, dimensional weight and dimensions for each box will be visible on your account when your package arrives at our warehouse. For more information about the dimensional weight, please visit http://en.wikipedia.org/wiki/Dimensional_weight
RETAILERS WHO DON’T SHIP TO FREIGHT FORWARDERS:
Unfortunately, some retailers choose not to ship to freight forwarders. Although nothing about our operation is illegal, it is their right to refuse sending their products. These retailers may include Apple, Sephora, Ulta, Adidas, Lego, and others.
LOST OR DAMAGED ORDERS
Pole Trading LLC - Ist Market will refund you within 45 days if your order is lost or damaged in transit to you. We will not issue any refunds for orders that are USED. Damaged order claims must be done at the time of pickup. Pole Trading LLC - Ist Market will not issue any refund once you leave our office with your orders.
FORFEITED ORDERS
Pole Trading LLC - Ist Market will store your order at your local branch for up to 3 months. If your order is not picked up or claimed with 3 months, it will be discarded and Pole Trading LLC - Ist Market will not be liable for any losses.
VERIFYING INFORMATION
In order to ensure your safety, you may need to verify your information. Information we may ask for includes legal documentation such as a driver’s license, passport, and/or other forms of identification.
LIABILITY
All Orders are shipped on a limited liability basis. In no event shall Pole Trading LLC - Ist Market be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind. In no event shall Pole Trading LLC - Ist Market be liable to anyone for any direct damages of any type or kind (including lost profits) from performance of the Pole Trading LLC - Ist Market Service.
USER CONDUCT
Your use of the Service is subject to all applicable local, state, national and international laws and regulations, including but not limited to all U.S. postal regulations, and all regulations set forth by foreign jurisdictions through which you are shipping.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Pole Trading LLC - Ist Market reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
Customer will enter a confidential password upon registration. Customer shall maintain the security and confidentiality of the password. Customer is responsible for all directions, orders, notifications, expenses incurred or other actions that may occur through use of the Customer’s account. Customer must immediately alert Pole Trading LLC - Ist Market of any fraudulent, unauthorized, illegal or suspicious use of the Service or any other breach of security or unauthorized or illegal activity that is reasonably suspected by Customer.
FRAUD
If you are suspected of fraud – either by us, or an outside party – we reserve the right to protect ourselves from knowingly aiding fraudulent activity. If this happens, we may: hold any orders in our warehouse until you can prove you purchased them legally; temporarily or permanently suspend your account; or perform any other action we deem necessary, with or without your permission. If we are notified that fraudulent activity has been detected in any fashion, we reserve the right to refuse shipment until such time the seller has verified the transaction or as we otherwise determine in our sole discretion. Please send any suspected fraud inquiries to info@ist-markt.com with Attn: Fraud Alert in the subject line.
WEBSITE / APPLICATION ACCEPTANCE
This site and/or application is provided by Pole Trading LLC - Ist Market on an ‘as is’ and ‘as available’ basis. Pole Trading LLC - Ist Market makes no representations or warranties of any kind, express or implied, as to the operation of this site and/or application or the information, content, materials or products included on this site. You expressly agree that your use of this site and/or application is at your sole risk. To the full extent permissible by applicable law, Pole Trading LLC - Ist Market disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Pole Trading LLC - Ist Market does not warrant that this site, application, its servers or e-mail sent from Pole Trading LLC - Ist Market are free of viruses or other harmful components. Pole Trading LLC - Ist Market will not be liable for any damages of any kind arising from the use of this site and/or application, including, but not limited to, direct, indirect, incidental, punitive and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you might have additional rights.
All other trademarks or trade dress not owned by Pole Trading LLC - Ist Market that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Pole Trading LLC - Ist Market.
PRIVACY POLICY
The Pole Trading LLC - Ist Market Privacy Policy governs the use of information collected from or provided by you at the Web Site. With respect to any individual whose personal information is provided by you to Pole Trading LLC - Ist Market, you represent to Pole Trading LLC - Ist Market that you have obtained all necessary consents for the processing of such personal information contemplated by the services you are using and by the Pole Trading LLC - Ist Market Privacy Policy, including the transfer of such data to the United States or other countries whose laws may not provide the same level of protection for the personal data as the laws of the country of origin of such individual.
LINKED SITES
The links to other websites will let you leave Pole Trading LLC - Ist Market site. The linked sites are not under the control of Pole Trading LLC - Ist Market and Pole Trading LLC - Ist Market is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Pole Trading LLC - Ist Market is providing these links to you only as a convenience, and the inclusion of any link does not imply an endorsement or any representation by Pole Trading LLC - Ist Market of the site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, problems, or other limitations.
TERMS OF SERVICE MODIFICATIONS
Pole Trading LLC - Ist Market may modify any aspect of this agreement at any time at its sole discretion without prior notice. Any modification to the Terms and Conditions shall be effective immediately once posted on the website. Check the website regularly if you are interested in reviewing any changes. Your use of the website and the Pole Trading LLC - Ist Market service after modifications have been posted constitutes your acknowledgment of such modifications and your agreement to be bound by the terms and conditions of these changes.
ACCOUNT CLOSURE
You may close your account with or without cause at any time. Pole Trading LLC - Ist Market may terminate your use of the Service with or without cause at any time and effective immediately, at Pole Trading LLC - Ist Market’s sole discretion, should your conduct fail to conform to the terms and conditions of these Terms of Service. Pole Trading LLC - Ist Market shall not be liable to you or any third party for termination of the Service or termination of your use of the Service. Should you object to any terms and conditions of the Terms of Service or any subsequent modifications Pole Trading LLC - Ist Market makes to the Terms of Service or become dissatisfied with the Service in any way, your only recourse is to immediately: (1) discontinue use of the Service; and (2) notify Pole Trading LLC - Ist Market of your termination and, at your discretion, notify Pole Trading LLC - Ist Market of the reasons for your termination.
You agree that Pole Trading LLC - Ist Market, in its sole discretion, may terminate or suspend Your use of the Web Site, the Pole Trading LLC - Ist Market Systems, Information, Services, and Content at any time and for any or no reason in its sole discretion, even if access and use continue to be allowed to others. Upon such suspension or termination, you must immediately (a) discontinue use of the Web Site, and (b) destroy any copies you have made of any portion of the Content. Accessing the Web Site, the Pole Trading LLC - Ist Market Systems, Information or Services after such termination, suspension or discontinuation shall constitute an act of trespass. Further, You agree that Pole Trading LLC - Ist Market shall not be liable to you or any third party for any termination or suspension of your access to the Web Site, the Pole Trading LLC - Ist Market Systems, Information and/or the Services.
